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            <span>Unsolicited goods</span>
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            <div class="dfb_head gen_head">&nbsp;<div class="dfb_head_title"><h2 class="dfb_color">Documents for Business</h2>In excess of 1,000 customisable documents covering every conceivable business issue.</div></div>            	<div class="grid_8 alpha"><div class="doc_box shadow borderSolid"><h2 class="doc_header borderBottom dfb_color dfb_border">Introduction to this document</h2><div><h1 class="Introtitle"><span>Unsolicited goods</span></h1><p class="Introintroduction"><span>It’s not uncommon to be sent goods that you haven’t actually ordered. These are known as “unsolicited goods”. If this happens to you, send our letter in response to ensure you’re not lumbered with something you end up paying for.</span></p><p class="Introsubtitle1"><span>Advice</span></p><p class="Introbody"><span>If you receive something</span><span style="font-weight:bold"> </span><span>out of the blue that you’re sure that you haven’t ordered and don’t want, then inform</span><span style="font-weight:bold"> </span><span>the sender straightaway of your position, i.e. that you haven’t requested them to be sent and don’t therefore intend to pay for them. </span><span>Always ensure too that you keep a copy of your letter. You’re required to keep the goods safe for six months. If they’re not collected within this time, you can then do what you like with them. </span></p><p class="Introsubtitle1"><span>Tip</span></p><p class="Introbody"><span>Don’t get bullied into paying for goods that you haven’t ordered. </span><span>If the sender is adamant that you placed an order, demand proof. Another trick is where goods are sent unsolicited with a covering letter saying that if they’re not returned within a period of time, you agree to accept them and must pay up. If this happens to you, point out that you didn’t accept their terms and conditions because in law, silence doesn’t constitute a valid means of accepting an offer.</span></p></div></div></div><div class="grid_4 omega"><div class="doc_box roundBig borderSolid metadata"><h3 class="doc_header borderBottom dfb_color dfb_border">Document</h3><div class="borderSolid shadow floatLeft"><img src="https://d3sxy2z0ijo7zx.cloudfront.net/alf/uk/thumbs/757/24757.png" alt="Unsolicited goods" /></div><div class="clear"></div><div class="centerText"><a href="/login/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/unsolicited_goods/models/doc-kt_7389_24757_4017" class="roundBig doc_download">Download now</a><a href="#" class="small dfb_color" id="altdownload">Problems downloading ZIP files?</a></div><span class="docdate floatLeft">10.07.2009</span><div class="clear"></div><div><strong>File size:</strong> 94.11K</div><div class="floatLeft"><strong># Pages:</strong> </div><div class="floatRight"><strong>Format:</strong> <img src="/images/documents/ico/doc.gif" alt="Word document" title="Word document"/></div><div class="clear"></div></div><div id="reldocs" class="doc_box roundBig borderSolid doc_rel"><h3 class="doc_header borderBottom dfb_color dfb_border">Related documents</h3><ul class="ul_doc_rel"><li><a href="/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/demand_for_delivery_of_goods/models/doc-kt_7389_24743_4029">Demand for delivery of goods</a></li><li><a href="/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/damaged_goods_acceptance_letter/models/doc-kt_7389_24741_4007">Damaged goods acceptance letter</a></li><li><a href="/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/demand_to_guarantor/models/doc-kt_7389_24744_4023">Demand to guarantor</a></li><li><a href="/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/cancellation_due_to_delay/models/doc-kt_7389_24739_4003">Cancellation due to delay</a></li><li><a href="/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/invoice_reminder_letter/models/doc-kt_7389_24745_4005">Invoice reminder letter</a></li><li><a href="/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/models/f-7389">More...</a></li></ul></div><div id="reldocs" class="doc_box roundBig borderSolid doc_rel"><h3 class="doc_header borderBottom dfb_color dfb_border">Recommended documents</h3><ul class="ul_doc_rel"><li><a href="//models/doc-kt___"></a></li><li><a href="//models/doc-kt___"></a></li><li><a href="/documents_for_business/workplace_and_environment/health_and_safety/chemical_safety/chemical_inventory_sheet/models/doc-kt_7421_25387_5453">Chemical inventory sheet</a></li><li><a href="/documents_for_business/workplace_and_environment/health_and_safety/health_and_safety_management/social_event_safety_checklist/models/doc-kt_7423_25464_5505">Social event safety checklist</a></li><li><a href="/documents_for_business/workplace_and_environment/environment/water/waste_water_management_policy_and_procedure/models/doc-kt_7449_25894_10353">Waste water management policy and procedure</a></li></ul></div></div><div class="clear"></div><div id="ctaltdownload" class="roundBig doc_alt_download"><div class="doc_alt_download_left floatLeft dfb_color">Download each file separately</div><div class="floatRight"><a href="#" id="altdownloadclose" title="Close">X</a></div><div class="clear"></div><div id="ctaltdownload_int" class="doc_alt_download_int">	<div class="borderSolid shadow floatLeft"><img src="https://d3sxy2z0ijo7zx.cloudfront.net/alf/uk/thumbs/757/24757.png" alt="Unsolicited goods" /></div><div class="floatLeft"><ul><li class="pdf"><a class="dfb_color" href="/login/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/unsolicited_goods/models/doc-kt_7389_24757_4017">Document introduction</a></li><li class="doc"><a class="dfb_color" href="/login/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/unsolicited_goods/models/doc-kt_7389_24757_4017">Document in Word format</a></li><li class="pdf"><a class="dfb_color" href="/login/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/unsolicited_goods/models/doc-kt_7389_24757_4017">Document in PDF format</a></li><li class="pdf"><a class="dfb_color" href="/login/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/business_letters/unsolicited_goods/models/doc-kt_7389_24757_4017">General information about this document</a></li></ul></div><div class="clear"></div></div></div>

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